Privacy Policy

First of all, we introduce ourselves, we are Lunettic Comercio e Confecções LTDA, registered with CNPJ 47.337.861/0001-23, with headquarters in the City of São Paulo, State of São Paulo, and according to the definition brought by the General Law of Data Protection “LGPD” (Federal Law nº 13.709.2018), most of the time we will be the controller of your information, therefore, responsible for defining what happens with this data and for protecting it.

When you make a purchase at Lunettic, you provide us with some personal data in order to enable your operation. We value the security of your data, respect for your privacy and transparency with you and, therefore, we have dedicated this document to explaining how your personal data will be treated and what measures we apply to keep it safe.

Your privacy is important to us. It is the Lunettic website’s policy to respect your privacy regarding any information we may collect from you on the Lunettic website, and other websites we own and operate.

We only request personal information when we truly need it to provide you with a service. We do this by fair and legal means, with your knowledge and consent.

What data is collected by Lunettic?

During your experience with us, we collect different types of personal data, automatically, for the purpose of checking, monitoring and control, or provided directly by you, for example to complete your registration. See below what personal data we can collect and in each situation:

During Registration:

• Full name;
• CPF number (for Brazilians);
• Email address;
• Phone number;
• Date of birth;
• Data relating to your addresses.

When filling out the delivery location and payment method:

• Delivery address;
• Credit card details, when chosen as a payment method.
• When analyzing and monitoring your purchases or other financial transactions:
• Registration data;
• Product type;
• amount;
• Value of the merchandise (unit);
• Total value of the purchase or transaction;
• Nature of the financial transaction;
• Membership.

While browsing our platform:

• IP address;
• Information about the device used for navigation;
• Products and categories searched or viewed;
• View count;
• Pages visited on other websites.
• Other information that may be collected:
• Social login information, if you register through a social network account, such as Facebook and Google, and authorize this collection;
• Information about you that has been made public by you or is publicly available;
• Information we collect from third parties such as, for example, supplements to your registration data (name, affiliation, date of birth, CPF, telephone number, address, among others), score generated by credit agencies, if you are part of any list from a politically exposed person (pep) or from an alert list (such as ofac, csnu and other international lists), among others;
• Information we receive from partners for the delivery of products purchased on Lunettic’s partner platforms, such as, for example, redemption of products in loyalty programs or any other platform on which Lunettic may offer its catalog of products and services;
• Information provided by you voluntarily, such as through communications with Lunettic on social media or in product comments and reviews;
• Copies of documents sent by you such as proof of residence, bank details or copy of an identity document, generally used to prove your registration or validate your identity.

How do we use your personal data?

We use personal data to ensure quality service and a better experience when purchasing. We list below the purposes for which we may use your personal data:

1. Provide Users with an electronic environment through which Users can obtain more information about Lunettic’s products and services, in addition to obtaining detailed information about the company;
2. Enable the formalization of the purchase of a product and/or contracting a service through our digital channels
3. Enable the delivery, collection and/or return of products purchased through the Website, App or WhatsApp Channel;
4. Provide and improve customer service to Holders, which may involve various activities related to the products purchased and/or the services contracted. Such activities include, but are not limited to, registering a new password on the Website, generating and issuing invoices, exchanging or returning products, processing complaints, suggestions or questions about products, services and/or relationship and loyalty programs. and rewards etc.;
5. Contact the Customer to inform them about the processing of their orders and requests, as well as to inform them about offers, programs, sweepstakes or promotions from Lunettic or its commercial partners;
6. Manage your participation in relationship, loyalty and rewards programs established by Lunettic and granting benefits related to such programs;
7. Contact the Holders to send information about:
8. a) products and/or services offered by Lunettic and other relevant information about Lunettic or its commercial partners;
9. b) b) relevant changes to the functionalities of the Website, the App and the WhatsApp Channel, as well as changes to this Privacy Policy or the regulation for participation in possible relationship programs; and/or
10. c) c) other matters that Lunettic deems may be of interest to the Holders;
11. Improve the services and/or functionalities of the Website, the App and/or the WhatsApp Channel;
12. Develop internal studies on the interests, behaviors and demographics of Holders to better understand their personal preferences to improve and customize their experience in using the Website and the WhatsApp Channel, as well as in participating in products to be offered by Lunettic’s commercial partners linked to your experience at Lunettic;
13. Improve the commercial and promotional initiatives of Lunettic and its commercial partners, relationship, loyalty and rewards programs with the Holder, as well as improve our offer of personalized content and products that may interest the Holders, which may include the development of marketing campaigns on social networks and
14. Classify and group Holder information, as well as consolidate statistical data regarding them, including to define the composition of the User base of the Website, the App, the WhatsApp Channel and the volume of traffic on our servers.

Who can we share personal data with?

Lunettic may share your personal data with relevant third parties or business partners for the purposes of enabling the use of Lunettic platforms by Users, developing and improving Users’ experience at Lunettic, including offering new products and/or enabling provision of services to the Customer. Said sharing occurs based on the following criteria and for the purposes described below:

a) Service providers or commercial partners: We may share your personal data with service providers or commercial partners contracted by Lunettic for the purposes of: (i) providing software, anti-fraud systems and/or tools for Customer management; (ii) processing of transactions by credit card or other payment methods; (iii) generating leads, prospecting customers and developing marketing actions; (iv) provision of sales, customer support and logistical services for orders placed through the Website, the App, the WhatsApp Channel; and (v) management and improvement of the Website, App and WhatsApp Channel. Such agents receive your personal data for the specific purpose of providing services to Lunettic and do not have any rights to use your data outside of this hypothesis;

b) Credit Protection Entities: We may send certain Customer information to entities dedicated to reducing credit risk and protecting companies and individuals against fraud;

c) Request from competent authority: Lunettic may also share your personal data with third parties (including government bodies) in order to respond to investigations, legal measures, legal proceedings or investigate, prevent or take measures regarding illegal activities, suspected fraud or situations involving potential threats to the physical safety of any person or if otherwise required by law;

d) d) New business: If Lunettic is involved in a merger, acquisition or sale of all or part of its assets, your personal data may be transferred to the acquiring company or person. In circumstances where the identity of the controller of your personal data changes as a result of any transaction, you will be notified of any choices you may have regarding your personal data.

Transfers of your personal data outside Brazil

Lunettic may transfer some of your personal data to service providers located abroad, including cloud service providers;

When your personal data is transferred outside Brazil by Lunettic, Lunettic will take appropriate measures to ensure adequate protection of your personal data in accordance with the requirements of applicable data protection legislation, including through the conclusion of appropriate transfer agreements. of data with third parties of your personal data when required.

Storage and security of personal data

We store your data securely in data centers located in Brazil, as well as abroad. In this case of storage abroad, all applicable legal measures are adopted, in accordance with the General Data Protection Law and its future regulations, guaranteeing the protection and privacy of your personal data.

We adopt the best techniques to protect personal data collected from unauthorized access, destruction, loss, alteration, communication or any form of inappropriate or illicit treatment, including encryption mechanisms. We emphasize, however, that no platform is completely safe. If you have any concerns or suspect that your data is at risk, please contact us through our customer service channels and we will be happy to assist you promptly.

Your personal data will be kept for as long as you are an active Lunettic customer. After this period, we may store your personal data for an additional period for audit purposes, to enable us to comply with legal or regulatory obligations. We will retain your data for the necessary period, respecting the deadlines established in applicable legislation.

Cockies and monitoring technologies

We may use certain monitoring technologies to collect information about activities carried out on our platforms or the Lunettic App in an automated way. The information collected through such technologies is used to perform application performance metrics, identify usage problems, capture User behavior in general and collect content impression data.

See below some of the technologies that may be present on the Lunettic website or App:

COOKIES: cookie is a small file added to the User’s device to provide a personalized experience when accessing the platform. Cookies help analyze internet traffic and allow us to know when the user has visited a specific website. A cookie does not give access to a computer or reveal information beyond the data the user chooses to share with us.

PIXELS: pixels are parts of installed JavaScript code added to our applications, websites or in the body of an email, with the purpose of tracking and collecting information about users’ activities, allowing the identification of their access patterns, navigation, interest and product purchases, and optimizing used to optimize content targeting.

WEB BEACON: web beacon is a technique that allows you to map who is visiting a specific web page, identifying user behavior with different websites or web servers.

ANALYTICS TOOLS: these tools may collect information about how Users visit one of our stores, the Lunettic App, or other Lunettic Group brand applications, which pages they visit and when they visit such pages, other websites that have been visited before, among others.

Your rights as a holder of personal data

Transparency about the processing of your personal data is a priority for Lunettic. In addition to the information provided in this Privacy Policy, you can also exercise the rights provided for in the General Data Protection Law, including:

• Confirmation of the existence of personal data processing;
• Access to personal data;
• Revocation of consent;
• Correction of incomplete, inaccurate or outdated personal data;
• Elimination of personal data processed with consent or unnecessary, excessive or when you understand that some point of the LGPD has not been met;
• Information about the hypotheses and with which companies, partners and other institutions we may share or receive personal data relating to you;
• Information about the possibility of not providing consent and the consequences of refusal, when applicable.

All requests will be handled free of charge, and will be subject to a prior assessment of their identity and the viability of service, in order to comply with any obligations that prevent the complete fulfillment of requests from right holders.

Protection of personal data

LUNETTIC uses appropriate technical and organizational measures to protect your personal data against unauthorized or illegal processing and against accidental loss, destruction or damage. Your personal data is stored securely on protected equipment. Only a limited number of people will have access to such equipment and only individuals with legitimate reasons will have access to your personal data.

Retention and deletion of personal data

We will treat your personal data with high levels of protection, guaranteeing your privacy throughout the period that you are our customer, while browsing our platforms and using our services.

When applicable, and even if you choose to delete your personal data from our database, Lunettic may retain some or all of your personal data for additional periods to comply with legal or regulatory obligations, for the regular exercise of Lunettic’s rights, possible legal actions, for audits of various natures, or other deadlines defined and supported by legal bases that justify their retention.

Changes to this Privacy Policy

We are constantly seeking to improve our customers’ experience. Therefore, our personal data processing practices may change with the inclusion of new features and services.

We value transparency in the way we process your personal data. Whenever any material condition of this Privacy Policy is changed, these changes will be valid, effective and binding after the new version is published on our website.