Shipping
Orders are placed and tracked in the shop. Here is what happens between your click and the box at your door.
Timing and cost
Delivery time and shipping cost appear at checkout, calculated from your postcode and the weight of the order. That is the number that counts — any estimate written here would be out of date within a week.
Order preparation
Once payment clears, the piece is picked, checked and packed. Pix usually clears in minutes; a boleto can take up to three business days, and preparation only starts after that.
Tracking
As soon as the order ships, the tracking code goes to your registered email and stays available in your shop account under “Order status”.
If something goes wrong
An incomplete address is the most common reason a parcel goes back to sender. If tracking stops updating for more than seven business days, reach us through your shop account — that is where the order exists.
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